Maureen Tsodzo
Zimbabwe Country Manager, C-Quest
Maureen Tsodzo is the Zimbabwe Country Manager for C-Quest Capital. Maureen is a dynamic, versatile and results-oriented professional with more than 10 years of experience in the humanitarian and socioeconomic development sector.
She has practical work experience in economic policy analysis, development finance, socio-economic development-oriented research.
She has been responsible for designing, implementation, and monitoring and evaluation of a wide range of socio-economic development interventions.
Maureen is very adept in gender mainstreaming including gender responsive budgeting, good governance, human rights issues, climate change and sustainable energy, enterprise and entrepreneurship development.
Previously, Maureen worked as a Lecturer in the Department of Economics at the University of Zimbabwe. She is also an established research consultant and her versatility in that area is further shown in her current position as Director for Enterprise Development on CVC Management Consulting in Zimbabwe.
Day 0
October 10
Sessions by Maureen Tsodzo
Day 1
October 11
Sessions by Maureen Tsodzo
2:45 pm-3:45 pm
Breakout Room B
Consumer Insights: Keeping the Voice of the Customer at Clean Cooking’s Core
New products and services that require changes in beliefs and routines need to be shaped around a deep and broad understanding of user needs, preferences, and behaviors. Products must be designed for consumers – rather than finding consumers for products – embedding insights into the design and delivery of clean cooking solutions that delight customers and building user-centric systems that maximize impact and long-term financial performance.
This session will outline the need for generating insights on consumers to tailor services and products to their needs, behaviors, and constraints, rather than pushing convenient existing solutions. 60 Decibels will share recent learnings picked up from the voices of 3,500 customers of various companies on customer satisfaction and qualitative feedback. Companies will share specific examples of how they listen to their customers, the lessons they have learnt from them, and their measures for consumer protection.
Speakers
Ronan Ferguson
Senior Manager, Private Sector & Investment, Clean Cooking Alliance
Kat Harrison
Director, 60 Decibels
Nina Maturu
Chief Strategy Officer, Constellation Design
Shveta Sarin
Business Development Advisor, Shell Foundation
Catrine Shroff
Managing Director, Mwangaza Light
Maureen Tsodzo
Zimbabwe Country Manager, C-Quest
Day 2
October 12
Sessions by Maureen Tsodzo
Day 3
October 13
Sessions by Maureen Tsodzo
Day 4
October 14
Sessions by Maureen Tsodzo
Sessions by Maureen Tsodzo
Sessions by Maureen Tsodzo
2:45 pm-3:45 pm
Breakout Room B
Consumer Insights: Keeping the Voice of the Customer at Clean Cooking’s Core
New products and services that require changes in beliefs and routines need to be shaped around a deep and broad understanding of user needs, preferences, and behaviors. Products must be designed for consumers – rather than finding consumers for products – embedding insights into the design and delivery of clean cooking solutions that delight customers and building user-centric systems that maximize impact and long-term financial performance.
This session will outline the need for generating insights on consumers to tailor services and products to their needs, behaviors, and constraints, rather than pushing convenient existing solutions. 60 Decibels will share recent learnings picked up from the voices of 3,500 customers of various companies on customer satisfaction and qualitative feedback. Companies will share specific examples of how they listen to their customers, the lessons they have learnt from them, and their measures for consumer protection.
Speakers
Ronan Ferguson
Senior Manager, Private Sector & Investment, Clean Cooking Alliance
Kat Harrison
Director, 60 Decibels
Nina Maturu
Chief Strategy Officer, Constellation Design
Shveta Sarin
Business Development Advisor, Shell Foundation
Catrine Shroff
Managing Director, Mwangaza Light
Maureen Tsodzo
Zimbabwe Country Manager, C-Quest